Terms & Conditions

Last Updated: January 06, 2026

Recharge Kart is a brand owned and operated by PENEX SERVICES PVT LTD

This agreement covers the terms and conditions related to purchasing any products and services from Recharge Kart through our website. As a customer, it's important for you to make sure you read and understand all conditions before making any purchase with us, to avoid any possible misunderstanding in the future.

Purchase Agreement

  • User cannot use the service to harm/abuse anyone or any firm.
  • User cannot use any bad words in the text that harms a person directly or indirectly.
  • The User understands and makes a transaction only after accepting all of our terms and conditions mentioned below.

Account Validity

We generally provide 1 Year Account validity by default each time from the date of Last purchase. If the Recharge is not used in the span of 1 year, we will be able to increase the validity only if the user makes a new transaction with us.

Mandatory Transaction Requirement:

One recharge transaction and one payment transaction is mandatory every 90 days. If user has not done any recharge and payment transaction in last 90 days, his/her account will be terminated/suspended automatically by our system.

Account Termination

We have the rights to forfeit all/partial credits and terminate your account at any time if we found you using it for:

  • Illegal campaigns
  • Breach of DND agreement
  • Any violation of terms and conditions listed on this page
  • Using our services on non-B2B website/portal/app (Pre-approval is required for B2C website/portal/app)
  • No recharge balance taken for more than 1 year

Important:

We reserve the rights to terminate/suspend any customer account on violation of our terms and conditions, abuse, or any harassment. No refund will be provided in all cases and if there is any amount of remaining balance left in the customer account on our website, same will be converted to zero or nil and no refund/redeem will be given to the customer.

Pricing Policy

Pricing is bound to change every single month. This may not have any effect on your already bought credits, however, when TRAI or other government regulations hikes/decreases the base price, we have rights to increase/decrease your Recharge and related Services Margin without any prior notice.

Plan Cost & Margin Changes:

We reserve the rights to modify/change any plan cost anytime without prior notification to their customers. We also reserve the rights to increase/decrease margin/surcharge on any operator anytime without prior notification to their customers.

Legal Action on Illegal Usage

We track the IP & geolocation of your logins every single time and are saved in our database for security. Any illegal use, if found, we might first terminate your account and might take Legal action on you if the case is in severe breach of ours & Government's terms and conditions.

Pending Transactions

The final status of Pending Transactions is updated as below:

  • Mobile Recharge: Instant
  • Billing Services (BBPS): T+2 working day
  • All Other Services: T+1 working day

Payment

We have 24x7 billing system available for UPI and IMPS. Remember we only accept payment directly from a bank, not from any 3rd party website.

No Refund Policy

Please Read Carefully:

We do not have any refund policy, funds transferred to us will never be refunded. So kindly test our services well before making any future transactions.

General Terms

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.

The Platform is owned by PENEX SERVICES PVT LTD, a company incorporated under the Companies Act, 1956 with its registered office at 1-75-5-11, Near Jagapathi Theatre, Pedana, Krishna District, Andhra Pradesh - 521366 (hereinafter referred to as 'Platform Owner', 'we', 'us', 'our').

Important Notice:

ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

User Obligations

  • To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform.
  • You agree to pay us the charges associated with availing the Services.
  • You agree not to use the Platform and/or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.
  • Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner.

Intellectual Property

The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents includes and is not limited to the design, layout, look and graphics.

Indemnification

You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, Privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Governing Law & Jurisdiction

These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Pedana and Andhra Pradesh.

Terms & Conditions Updates:

Our Terms & Conditions may change often, so kindly check out this page once in a while before making any commitment. It is your responsibility to periodically review these Terms of Use to stay informed of updates.

Contact Information:

PENEX SERVICES PVT LTD
1-75-5-11, Near Jagapathi Theatre, Pedana
Krishna District, Andhra Pradesh - 521366
Phone: 9429694148
Email: support@penex.in

All concerns or communications relating to these Terms must be communicated to us using the contact information provided above.